Returns & Refunds Policy

At MG GLOW, we take great care in the quality and presentation of every order.

Due to the nature of our products, please read our returns policy carefully before purchasing.

Returns

For hygiene and safety reasons, we do not accept returns on opened or used skincare products.

You may request a return if:

• your item arrives damaged
• your order is incorrect
• your item is unopened, unused, and in its original packaging

To be eligible for a return, you must contact us within 14 days of receiving your order.

Non-Returnable Items

The following items are non-returnable:

• opened skincare products
• used products
• items returned without original packaging
• products damaged through misuse or improper handling

This is to protect the quality, hygiene, and safety of all MG GLOW products.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email us at info@mg-glow.com within 48 hours of delivery.

Please include:

• your order number
• clear photos of the item(s)
• clear photos of the packaging if applicable

Once reviewed, we will offer either:

• a replacement
• a refund
• or another suitable resolution where appropriate

Refunds

If your return is approved, your refund will be issued back to your original payment method.

Please allow 5–10 working days for the refund to appear, depending on your payment provider.

Shipping costs are non-refundable, unless the item is faulty, damaged, or sent in error.

Return Shipping

If a return is approved, the customer is responsible for return shipping costs unless:

• the item is faulty
• the item arrived damaged
• the wrong item was sent

We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items without tracking.

Contact

For any return or refund enquiries, please contact us at:

info@mg-glow.com